Frequently Asked Questions

We are happy to guide you, please call us on +971-58 99
BIKES-(24537) or write to us

All orders value above AED 100 will qualify for free shipping in UAE. Orders below AED 100 will be charged AED 15 for delivery charges.

We typically deliver all orders within 2-4 working days anywhere in the UAE. Remote Areas may take another 1-2 days additional for delivery.

Our 1-year manufacturer warranty apply on selected brands & Models covers manufacturer defects to all moving parts on your bike. If within the first year of ownership any of the components on your bike prove to be defective, we will gladly rectify or replace them at no cost to you. This warranty also applies to the frame of your bike. Our warranty does not cover damage caused from misuse or crashes.

As a valuable customer, you are eligible for a Free one-time basic Service from our store, Free service is valid for 90 days from the date of purchase, to enjoy this facility- you need to book the service online in advance,

All our bikes are assembled by our professional technicians at London Bikes with quality checks at every stage to ensure the bike is delivered to you in perfect condition.

 Yes, during delivery, our bike expert will provide basic training on safety, Size adjustment, and basic trouble shooting,

Yes, we are happy to invite you to our retail store- London Bikes- located in Basement Level, Marina Mall, Abu Dhabi,

No, at this moment delivery service available inside UAE only.
If you are ordering from outside UAE, then please feel free to contact our customer service team who will be happy to quote shipping charges for your order.

Please refer

Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 14 days for the refund transfer to be completed. Even after 14 days you didn’t received your refund, then please reach our customer care team for assistance,

Stand over height is the distance from the ground to the top of the top tube on a bicycle. In the case of a sloping top tube, the measurement is taken at the mid-length of the tube.
This measurement is important to make sure you have enough clearance between you and the frame when standing over your bicycle. To see if you have enough stand over over a specific frame, measure your leg length—your pants inseam is not necessarily your leg length. This can be measured by standing up straight against a wall without shoes, holding a book in between your legs and measuring from the spine of the book (wedged against your pubic bone) to the ground.
Your actual leg length should be about an inch higher than the 'stand over height' of the bicycle. That said, a slightly smaller number is also ok. For example, if your leg length is 31", you’ll want a bicycle frame with a stand over of about 30"

Most bike maintenance is about three simple things; clean, grease and tighten. Ensure you do these simple things every week or before every ride for a great riding experience,

5 Common Bike Problems
1. Punctures.
2. A Rubbing Brake
3. Jumping gears
4. Snapped Chain
5. Broken cleats or Pedals

Adults between 18 to 64 years should perform moderate intensity physical activity for two and a half hours every week to stay fit. But if you are cycling, then you must do it for at least 30 to 45 minutes every day for shorter sessions or 2 to 3 times a week for longer sessions of a hour or more.

We conduct training frequently for groups, You may contact our customer care team for registration and will update you training schedules, Please call us on +971-58 99 BIKES-(24537) or write to us