Refund Policy

If you are not entirely satisfied with your purchase, simply return the unopened item within 15 days with your receipt. We will refund the price you paid for the goods and credit the refund amount to your credit/account that you made payment with.


Return / Refund/ Exchange:

  • We will exchange the product if there is a quality/manufacturing defect.
  • Refund will be made using the original payment method if the item is accompanied by the original invoice, product tags, and there are no product damages.
  • Cash on Delivery exchange or store credit / refund on items returned in original condition with receipt within 15 days of purchase.
  • Purchases made with a credit card will be refunded ONLY to the credit card account.
  • Returns are available in-store or via pick-up (option for pick-up can be subjected to charge)
  • Merchandise can only be exchanged or credited in the country from which it was purchased.
  • Returns and exchanges are only possible if the packaging and label have not been tampered with.


Shipping and Timelines

  • Normal delivery time is 2 business days, subject to product availability.
  • Delivery charges applicable subject to the value of order and product volume,
  • Delivery charges are non-refundable.


London Bikes reserves the right to refuse a return or exchange, and we reserve the right to request identification. For more information, please visit you’re your nearest store or contact us.